Note: Due to security reasons withdrawal option is only available via web browser access and not also via ICONOMI app.
Important note: please find the list of cryptocurrencies available for deposit/withdraw here.
2. Click on the "Send crypto" tab, enter the amount you want to withdraw and paste the receiving address you want to transfer to (the receiving address is the address you copy/paste from the wallet/exchange/etc. where you want your digital assets/tokens to be sent).
Note: Please find information about your account withdrawal limits here.
3. Click ”Continue”, check the preview window, and confirm the transaction.
4. Two additional confirmations are needed to complete the withdrawal: Two-factor authentication (2FA) and email confirmation. Note: If you can't find that email, please check also your spam folder.
When the transaction is confirmed, cryptocurrencies will be transferred from your ICONOMI account to the receiving address (wallet/exchange/etc.). You can check the status of your transaction at any time.
Note: Withdrawals are only possible with 2FA enabled! Please find the information on 2FA here.
Please read the Withdrawal options & Fees article for additional information about each supported asset.
Note: based on specific criteria (for example in the case of larger withdrawals) some cryptocurrencies withdraw transactions from ICONOMI platform could be processed via smart contract flow which includes multi-level / multi-signature structure (manual processing) and specially designed processes that we follow. In case of larger withdrawals please make sure the receiving address supports transactions sent via a smart contract.
Also, ICONOMI reserves the right to randomly review transactions - in those cases the withdrawal process may take slightly longer. Please do not be worried about that, this is an industry-standard approach that we perform enabling us to provide better services and fulfill our regulatory requirements. Please find additional information on Anti Money Laundering (AML) policy and Terms, Conditions & Policies here.
When transferring digital assets:
- Enter a valid address (copy/paste, don’t type out the address)
- Make sure the receiving address supports the digital asset you are attempting to transfer
- Before sending larger amounts, always send a small amount first as a test. Only when you are convinced that the deposit or withdrawal you initiated follows the correct process, should you increase the transacted amount.
You are fully responsible for any mistakes, errors or defects which may arise in the course of a transaction and lead to partial or complete loss of your funds. ICONOMI shall not be held liable for any damages resulting from any actions previously mentioned.
Please note: All completed transactions on the blockchain are final and cannot be changed or reversed. Digital assets assigned to the wrong receiving address will be lost forever! Only the person who has access to the receiving address has access to the digital assets located at that address.