There may be different reasons for this:
- Transaction (withdraw) confirmation is needed
In order to complete the transaction, you need to confirm your transaction with 2FA and also by clicking on the link in the confirmation email we sent you immediately after you initiated your transaction.
If you haven't received the confirmation email, go to your ICONOMI account dashboard, find your transaction and click on 'Resend email'. If you have still not received the email, please make sure to inspect your Spam folder before contacting our Customer support.
- “Hot wallet” is empty
Some transactions may be delayed because the "hot wallet" is empty. When we re-fill it the transactions will be released.
Please note that there are strict limits in place regarding our "hot wallet", to ensure a safe use of our platform.
- Larger amount transaction
The deposit should soon be visible on your account.
Usually, withdrawals of smaller amounts are instant, but all larger amount transactions have to be processed manually (this also applies if we detect login from unknown device / IP / country / etc).
Note: based on specific criteria (for example in the case of larger withdrawals) some cryptocurrencies withdraw transactions from ICONOMI platform could be processed via smart contract flow which includes multi-level / multi-signature structure (manual processing) and specially designed processes that we follow. In case of larger withdrawals please make sure the receiving address supports transactions sent via a smart contract.
Also, ICONOMI reserves the right to randomly review transactions - in those cases the withdrawal process may take slightly longer. Please do not be worried about that, this is an industry-standard approach that we perform enabling us to provide better services and fulfill our regulatory requirements. Please find additional information on Anti Money Laundering (AML) policy and Terms, Conditions & Policies here.