What happens if I lose/change my device/phone?

If you saved the sixteen-character authentication key you received when you enabled 2FA for your ICONOMI account (login 2FA, withdrawal 2FA), you can revive your existing 2FA on the new device.

Just use your authentication key (open your authentication application (app for 2FA) and manually enter the sixteen-character authentication key or scan the QR code you saved when enabling 2FA) to reinstall the 2FA codes in your authentication application and regain access to your account.

If you are using LastPass or Authy, please also check :

• LastPass Backup & Recovery
• Authy Backup & Recovery

These applications have Cloud-based backup and restore features for both Android and iPhone devices.

IMPORTANT

If your old device/phone is lost or stolen, we suggest immediately resetting your 2FA by disabling it, then enabling it again (you will be assigned a new authentication key).

If you did not save your sixteen-character authentication key, we will need to reset your 2FA. Please contact us, as you will need to go through our ID verification process.