Lost 2FA codes: 2FA reset / I don’t have the Authentication key to restore lost 2FA?

If you did not save the sixteen-character authentication key, we must reset/deactivate your 2FA.

Please CONTACT US to go through our ID verification process. This process is in place to keep your assets safe.

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In the process of 2FA reset (please contact us first and wait to receive an email with the instructions), you will be asked to provide us with the following information:

1. The email associated with your ICONOMI account (the email you use when you log in to your ICONOMI account):

2. The current Tier (verification) level for your ICONOMI account:

3. The full details for at least one deposit or withdrawal you have made on the ICONOMI platform:

Cryptocurrencies transaction
- TxID/TxHash/Hash (token transaction ID on the Blockchain):
- receiving address:
- currency (BTC, ETH, etc.):
- amount:
- date and time of the transaction:

or

Fiat (Euro (EUR), …) transaction
- Your Name and Surname (your full name):
- Your Bank account number:
- Your Bank name:
- currency (EUR, etc.):
- amount:
- date of the transaction:

4. Attach a photo of yourself where your face is clearly visible and in which you are holding a valid ID document (international passport or national ID card) in your hand together with a piece of paper with the following handwritten information:
- the words "2FA reset - ICONOMI ID verification"
- current date in DD.MM.YYYY format
- your ”Name and Surname”

5. Attach a photo of yourself where your face is clearly visible and in which you are touching your right shoulder with your left hand.

Please make sure everything in the photo is clearly visible. Also, please note that our support system has a 5MB file size limit for attachments.

6. Please explain in detail the reason why you don't have access to the 2FA codes on your phone/device.