Lost 2FA codes: 2FA reset / I don’t have the Authentication key to restore lost 2FA?

If you did not save the sixteen-character authentication key, we must reset/deactivate your 2FA.

Please CONTACT US to go through our ID verification process. This process is in place to keep your assets safe.

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In the process of 2FA reset (please contact us and wait to receive an email with the instructions), you will be asked to provide us with the following information:

1. The email associated with your ICONOMI account (the email you use when you log in to your ICONOMI account):

2. The current Tier (verification) level for your ICONOMI account:

3. The full details for at least one deposit or withdrawal you have made on the ICONOMI platform:

Cryptocurrencies transaction
- TxID/TxHash/Hash (token transaction ID on the Blockchain):
- receiving address:
- currency (BTC, ETH, etc.):
- amount:
- date and time of the transaction:

or

Fiat (Euro (EUR), …) transaction
- Your Name and Surname (your full name):
- Your Bank account number:
- Your Bank name:
- currency (EUR, etc.):
- amount:
- date of the transaction:

4. Attach a photo of yourself where your face is clearly visible and in which you are holding a valid ID document (international passport or national ID card) in your hand together with a piece of paper with the following handwritten information:
- the words "2FA reset - ICONOMI ID verification"
- current date in DD.MM.YYYY format
- your ”Name and Surname”

Please make sure everything in the photo is clearly visible. Also, please note that our support system has a 5MB file size limit for attachments.

5. Please explain in detail the reason why you don't have access to the 2FA codes on your phone/device.