Please make sure the recipient exchange/wallet you are using supports the specific cryptocurrency you want to send.
If you have sent cryptocurrency to an exchange/wallet but do not see it in your receiving account yet, we recommend contacting their customer support (it will help if you mention your blockchain TxID number).
Note: based on specific criteria (withdrawal of 100 ETH or more or 5 BTC or more) some cryptocurrencies withdraw transactions from ICONOMI platform could be processed via smart contract flow which includes multi-level / multi-signature structure (manual processing) and specially designed processes that we follow. In case of larger withdrawals (100 ETH or more or 5 BTC or more) please make sure the receiving address supports transactions sent via a smart contract.
When transferring digital assets:
- Enter a valid address (copy/paste, don’t type out the address)
- Make sure the receiving address supports the digital asset you are attempting to transfer
- Before sending larger amounts, always send a small amount first as a test. Only when you are convinced that the deposit or withdrawal you initiated follows the correct process, should you increase the transacted amount.
You are fully responsible for any mistakes, errors or defects which may arise in the course of a transaction and lead to partial or complete loss of your funds. ICONOMI shall not be held liable for any damages resulting from any actions previously mentioned.
Please note: All completed transactions on the blockchain are final and cannot be changed or reversed. Digital assets assigned to the wrong receiving address will be lost forever! Only the person who has access to the receiving address has access to the digital assets located at that address.