To verify your account to Tier 1, you will need to go through our verification process by entering your nationality, receiving a verification SMS code, and taking a picture (or multiple pictures, depending on the document) of your ID document and your face.
The iOS app will have this functionality implemented soon.
Go to your Account page and click on the “Verify for Tier 1” button to start the process. Then follow the on-screen instructions.
What does the Tier 1 verification process look like?
1. Select your nationality
Please note: users from some countries cannot verify to Tier 1 at this time. We apologize for any inconvenience this may cause, and we are working to increase the list of supported countries/ID documents.
2. Enter your mobile phone number
Please note that you can change the prefix of your phone number at this stage by clicking on the flag to the left of the entry field to match the phone number you are using (if different to the prefix of your nationality). This will not affect the nationality you chose in the previous step.
3. Enter the code you received via SMS on your mobile phone
Once the code has been entered, you can no longer change the phone number, so make sure you input the number you intend to keep.
4. Take picture(s) of your ID document and face, as instructed by the interface
This process can be repeated multiple times, so make sure the picture on your ID document is clearly visible and the text can be easily read before continuing to the next step.
Please check here if your ID document is supported (List of supported countries/ID documents for Tier 1) and you can find recommendations and pointers on how to successfully pass the Tier 1 verification process here.
You will then be requested to submit a photo of your face to verify that you are the subject shown on your ID (please note that using a photo of your face instead of the real thing can result in your verification being flagged as fraud).
Note: We do not accept picture uploads for security reasons. During the Tier 1 process pictures of the ID document have to be taken with a webcam or smartphone/device, not uploaded from the computer.
5. Wait for the verification process to finish
You can access your account normally even if your verification status is “under review.” Once the verification review is completed, your account status will change to Tier 1 verified, boosting your account limits.