What does the Tier 2 verification process look like?

To verify your account to Tier 2, you will need to make an online video call with IDnow. Go to your Account page and click on the “Verify for Tier 2” button to start the process. Then follow the on-screen instructions.

Please note that some countries/ID documents are not currently supported by IDnow. We apologize for any inconvenience this may cause, and we are working to increase Tier 2 list of supported countries/ID documents. 

Tier 2: Login > Account > Verify for Tier 2 > Follow the on-screen instructions

Please note that the ICONOMI app is required to complete your Tier 2 verification process! You may use:

1. The ICONOMI iOS app on your iOS phone/device. Available for download from the App Store.

2. The ICONOMI Android app on your Android phone/device. Available for download from the Play Store.

You will need to go through these verification steps:

1. Review the personal data you submitted for Tier 1 verification

Review the pre-filled form containing the personal data from Tier 1 verification and update if necessary. You will not be able to change your country, nationality, or date of birth. Make sure the information you provide matches your ID documents exactly.

2. Online identity verification via a video call with IDnow

Tier 2 verifications with IDnow can take a while to process. If there is a queue, you will be notified via email as soon as your details have been confirmed and you are able to commence your Tier 2 video call verification with IDnow. We appreciate your patience!

In order to commence a video call with IDnow, you will need a smartphone with the ICONOMI iOS app for iOS users or the Android app for Android users. Please note that the mobile app has been designed with the strictest privacy protection standards in mind.

IDnow verification requires a working camera and microphone (any smartphone will do). After you have completed IDnow’s checklist and reviewed their terms and conditions, a representative will guide you through the rest of the verification process. IDnow representatives are available from 8:00 a.m. to midnight (CET).

Please note: once you have completed your verification with IDnow, you can continue using our platform as usual.
On the Account page, you will see a new status message: “Tier 2 verification under review.”
Your withdrawal limits will only increase after your verification has been fully approved. We’ll make sure to review your information as soon as possible!