What does the Tier 2 verification process look like?

To verify your account to Tier 2, you will need to make an online video call with Jumio. Go to your settings page/verification tab and click on the “Verify for Tier 2” button to start the process. Then follow the on-screen instructions.

Please note that some countries/ID documents are not currently supported by Jumio. We apologize for any inconvenience this may cause, and we are working to increase Tier 2 list of supported countries/ID documents. 

Tier 2: Login > Settings > Verification tab > Verify for Tier 2 > Follow the on-screen instructions

Please note that the ICONOMI app is required to complete the Tier 2 verification process! You can use:

1. The ICONOMI iOS app on your iOS phone/device. Available for download from the App Store.
2. The ICONOMI Android app on your Android phone/device. Available for download from the Play Store.

You will need to go through these verification steps:

1. Review the personal data you submitted for Tier 1 verification

Review the pre-filled form containing your personal data from your Tier 1 verification and update it if necessary. Please use the drop-down menus where provided and click on your selection. Do not type the data in manually. Make sure the information you provide matches your ID documents exactly.

2. Online identity verification via a video call with Jumio

In order to start a video call with Jumio, you will need a smartphone with the ICONOMI iOS app for iOS users or the Android app for Android users. Please note that the mobile app has been designed with the strictest privacy protection standards in mind.

Please open the ICONOMI app on your smartphone/device and click on the “Settings” icon > select Verification option > click on the “Verify for Tier 2” button to start the process > follow the on-screen instructions.

Tier 2 verification with Jumio can take some time to process. If there is a queue, please try to call later. We appreciate your patience!

Video call verification requires a working camera and microphone (any smartphone will do). Jumio representative will guide you through the verification process.

Jumio representatives are available:
- Monday to Friday 8:00-22:00 (CET)
- Weekends 9:00-21:00 (CET)

Please note: once you have completed your verification with Jumio, you can continue using our platform as usual. Your deposit/withdrawal limits will only increase after your verification has been fully approved. We’ll make sure to review your information as soon as possible!