My document verification failed. What do I do now? ICONOMI - Gregor K. July 28, 2017 16:44 Follow If your verification is not approved, you will receive an email with further details. Please contact us at firstname.lastname@example.org. Related articles How long does verification with IDnow take? What does the Tier 2 verification process look like? How do I verify my account to Tier 2? List of supported countries/ID documents How do I verify my account to Tier 3? Comments 0 comments Article is closed for comments.