For your verification to be quick and successful, make sure to avoid:
- Blurred pictures
Please make sure not to move during the capture process and that your camera is correctly focused.
We recommend putting your document on a flat surface such as a table and taking the picture with your mobile phone as parallel as possible to the surface in order to reduce keystone effect, which can cause distortion. If using a laptop/desktop webcam, holding the ID document with the elbow firmly in contact with a table can help reduce uncontrolled arm movements.
For camera focus: being too close to the ID document can cause issues. To ensure your focus is correct, try tapping the screen of your mobile phone to force focus on a specific point (on mobile devices where such a feature is available).
- Low-quality image
We recommend avoiding taking a photo of the ID document under direct light. Make sure the image is not too small. If we have to zoom in or zoom out, the image can become badly pixelated and the data not clearly visible.
- Hiding/obstructing parts of the document?
Make sure the mandatory data, MRZ code, and signature, together with your ID photo, are visible in your photograph. Any ID documents obstructed either by accident or intentionally will be rejected.
When taking a photo with a mobile device, we suggest putting the document on a table or other flat surface and laying it out flat, avoiding the possibility of your fingers hiding any part of the document.
- Damaged documents
Make sure that mandatory data is not obscured in any way.
- ID document back image is missing or does not match
Make sure to use images from the same ID document so the front and back images match.