How can I delete my ICONOMI account

Before you can delete your ICONOMI account please CONTACT US, as you will need to go through our ID verification process. This process is in place to prevent the fraudulent deactivation of ICONOMI accounts.

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In the process of account deletion (please contact us first and wait to receive an email with the instructions), you will be asked to provide us with the following information:

 If you still wish to delete your ICONOMI account, including:
- deleting account and information associated with it,
- deleting this and all past Support tickets from our support system,
- deleting your contact information from all our newsletters mailing lists,

(Important!: After an account deletion, the above-mentioned data can not be recovered.)

1. Please ensure that you withdraw all your assets from the platform before commencing the following steps. In case you have assets on your account deletion of the account is not possible.

2. The email associated with your ICONOMI account:

3. Please provide the following information to verify that you are the owner of this account (this process is in place to prevent the fraudulent deactivation of ICONOMI accounts):

• Attach a screenshot/photo of your complete ICONOMI account “Settings > My profile tab” page

Please make sure everything is clearly visible. Also, please note that our support system has a 5MB file size limit for attachments.

Important: Please send the information requested from the same email that you currently use for your ICONOMI account.

Note:
Your request for your personal data deletion will be completed in accordance with the General Data Protection Regulation (GDPR). However, please note that ICONOMI will still be obliged to retain some of your personal data which are necessary in relation to the purpose for which they were collected or otherwise processed (e.g. anti-money laundering requirements). All such personal data will be securely stored for a period of five years or for any other period specified by the applicable law.