How can I change my ICONOMI account email?

In order to change the email associated with your ICONOMI account, please CONTACT US to go through our ID verification process. This process is in place to keep your assets safe.

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In the process of changing your email (please contact us first and wait to receive an email with the instructions), you will be asked to provide us with the following information:

1. Email change
- the email you currently use for your ICONOMI account:
- your new email:

2. The current Tier level for your ICONOMI account:

3. The full details for at least one deposit or withdrawal you have made on the ICONOMI platform:

Cryptocurrencies transaction
- TxID/TxHash/Hash (token transaction ID on the Blockchain):
- receiving address:
- currency (BTC, ETH, etc.):
- amount:
- date and time of the transaction:

or

Fiat (Euro (EUR), …) transaction
- Your Name and Surname (your full name):
- Your Bank account number:
- Your Bank name:
- currency (EUR, etc.):
- amount:
- date of the transaction:

4. Attach a photo of yourself where your face is clearly visible and in which you are holding a valid ID document (international passport or national ID card) in your hand together with a piece of paper with the following handwritten information:
- the words "Email change - ICONOMI ID verification"
- current date in DD.MM.YYYY format
- your ”Name and Surname”

5. Attach a photo of yourself where your face is clearly visible and in which you are touching your right shoulder with your left hand.

Please make sure everything in the photo is clearly visible. Also, please note that our support system has a 5MB file size limit for attachments.

6. Detailed explanation of the reason you want to change your email address: