In order to change the email associated with your ICONOMI account, please CONTACT US to go through our ID verification process. This process is in place to keep your assets safe.
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In the process of changing your email, you will be asked to provide us with the following information:
1. Email change
- the email you currently use for your ICONOMI account:
- your new email:
2. The current Tier level for your ICONOMI account:
3. The full details for at least one deposit or withdrawal you have made on the ICONOMI platform:
- TxID/TxHash/Hash (token transaction ID on the blockchain):
- receiving address:
- amount:
- date and time of the transaction:
4. Attach a photo of yourself holding a valid ID document (international passport or national ID card) and a piece of paper with the following handwritten information:
- the words "Email change - ICONOMI ID verification"
- current date in DD.MM.YYYY format
- your ”Name and Surname”
Please make sure everything in your selfie photo is clearly visible. Also, please note that our support system has a 5MB file size limit for attachments.
5. Detailed explanation of the reason you want to change your email address:
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