Crypto - withdrawal

To withdraw cryptocurrencies from your ICONOMI account to your wallet or exchange account, please follow these steps:

1. Log into your account via the ICONOMI website
2. go to My Portfolio
3. select Withdraw
4. select the cryptocurrency you wish to withdraw and the amount
5. paste the receiving blockchain address you want to transfer to (the receiving address is the blockchain address you copy/paste from the wallet/exchange/etc. where you want your digital assets/tokens to be sent).
6. click Continue
7. enter 2FA code
8. check you inbox for a confirmation email and confirm it (please check also your spam folder)
9. when the transaction is confirmed, cryptocurrencies will be transferred from your ICONOMI account to the receiving address (wallet/exchange/etc.).

You can check the status of your transaction at any time.

Please read the Withdrawal options & Fees article for additional information about each supported asset.

Note: based on specific criteria (for example in the case of larger withdrawals) some cryptocurrencies withdraw transactions from ICONOMI platform could be processed via smart contract flow which includes multi-level / multi-signature structure (manual processing) and specially designed processes that we follow. In case of larger withdrawals please make sure the receiving address supports transactions sent via a smart contract.

Please bear in mind

Withdrawals are only possible with 2FA enabled! Please read our articles on 2FA for more information.

Note: you will not be able to withdraw for a period of 24 hours after you change your 2FA settings or change your password.

IMPORTANT

When transferring digital assets:

• Enter a valid address (copy/paste, don’t type out the address)
• Make sure the receiving address supports the digital asset you are attempting to transfer
• Before sending larger amounts, always send a small amount first as a test. Only when you are convinced that the deposit or withdrawal you initiated follows the correct process, should you increase the transacted amount.
   
• Fraud prevention, spotting a potential scam: Before sending cryptocurrencies from your ICONOMI account (fraud prevention measures on withdrawals), always check the validity and trustworthiness of the service/wallet/address you are sending assets to. Check for service reviews, possible scams, fraud reports, etc. (like boiler room frauds, fraudulent crypto projects, fraudulent web pages, account takeovers, etc.). Also, check if the service falls under any regulatory agency and avoid it if unregulated.

You are fully responsible for any mistakes, errors or defects which may arise in the course of a transaction and lead to partial or complete loss of your funds. ICONOMI shall not be held liable for any damages resulting from any actions previously mentioned.

Please note: All completed transactions on the blockchain are final and cannot be changed or reversed. Digital assets assigned to the wrong receiving address will be lost forever! Only the person who has access to the receiving address has access to the digital assets located at that address.

Important

ICONOMI's fraud protection 

For security reasons, some of the funds cannot be withdrawn immediately after deposit. This is temporary and is due to one of the following reasons:

• Funds deposited via credit or debit card cannot be withdrawn for 14 days after the deposit
• Funds deposited via bank transfer might not be available for crypto withdrawal for 7 days after the deposit. Note: you can withdraw the deposited amount to your bank account with no limitations.
• Funds received through gift cards cannot be withdrawn for 90 days  after redeeming a gift card

The withdrawal locks only apply to the specific amount of funds deposited in the ways explained above. All your other funds are not affected.

General notes on transactions

ICONOMI reserves the right to randomly review transactions - in those cases, the deposit/withdrawal process may take slightly longer. Please do not be worried; this is an industry-standard approach that we perform enabling us to provide better services and fulfil our regulatory requirements. Please find additional information on our Anti Money Laundering (AML) policy and our Terms, Conditions & Policies.
Also, in the case of cryptocurrency transactions, processing might take longer due to the Travel Rule that came into effect on September 1st, 2023. Please check this blog post “Implementation of the Travel Rule” for additional information.